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Pets & Property Legal Helpline
Do you need specialist legal help with housing law regarding dogs and cats? We can provide expert advice for both rented and leasehold properties on repossession or forfeiture proceedings arising from pet ownership. When the Renters’ Rights Bill becomes law, we shall also be providing bespoke advice on issues that arise for both landlords and renters.
We charge £100 +VAT (£120) for a fixed fee telephone call with an expert lawyer for up to 30 minutes. If you want to proceed please call us on 01227 20 33 20 during normal office hours. We shall need to carry out a quick conflict check (to make sure we aren’t already advising the other party) and provided this is clear we will take payment by debit or credit card and book an appointment for you to speak to our Solicitor, Li Goh-Piper.
If you want to keep an eye on the progress of the Renters’ Rights Bill check out this link: https://bills.parliament.uk/
Concerns about our service
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What to do if we cannot resolve your complaint : The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm
Email: enquiries@legalombudsman.org.uk
Write: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.